Age Verification Process

Why do you need to verify my age?

As part of our regulatory obligations to ensure our products are not sold to those under the age of 18, if you want to make a purchase from our website, you may notice that we have added an age verification step to the checkout process.

England, Wales and Scotland have introduced a law that prohibits the sale of e-cigarettes to under 18’s and we expect to see similar laws introduced in Northern Ireland very soon.

When will you verify my age?

The good news is that if you have already registered for an account with us, you’ll only need to do this once. On any subsequent visits, simply log in, and we’ll remember that you’ve already verified your age.

How can I verify my age?

We will verify your age automatically via the billing details you provide us at the checkout. We use a service called ID3Global by GBG PLC who will run a check against the Electoral Roll, your Credit File and their own Aggregated Data to verify your age instantaneously.

You will need to supply your full name and address in the billing details as they appear on the Electoral Roll, your Driving Licence or supply your full Passport number.

This information will allow us to instantly confirm your age, and should not result in any delay to your order during the checkout.

Once you are logged into your account, you have the option to instantly verify your age before purchasing via the account details page. You can enter your passport number as per the instructions and illustration provided.

How will my details be used?

We will store no more data other than what you provide at the checkout when entering your passport number in the account details page, it is verified over an encrypted connection and we simply receive a response back from ID3 either confirming if it was a pass or fail and store that response to make sure you never need to verify yourself again.

When not using the passport verification option and allowing us to verify you via information provided at the checkout if we could not match you on the electoral roll a soft credit check will be used. These searches will appear on your credit file but will in no way affect your creditworthiness or credit score and are not visible to other providers.

You can also speak with a member of our team via our support channels who will happily assist in verifying your age.

Tel: + 44 (0) 1483 861 121
Email: [email protected]